Follett PRODUCTS, LLC801 Church Lane Easton, PA 18040By telephone Main: 1 .610.252.7301 Toll free: 1 .800.523.9361 Technical Support: 1.877.612.5086By fax 1 .610.250.0696By email Customer Service: customerservice@follettice.com Technical Support: techsupport@follettice.com Parts: partsales@follettice.com General info: info@follettice.comRemittance Follett Products, LLC P.O. Box 782806 Philadelphia, PA 19178-2806 Since 1948 Follett Products, LLC has led the industry in designing and manufacturing high quality, innovative ice storage bins, ice storage and transport systems, ice machines, ice and water dispensers, ice and beverage dispensers, and medical-grade refrigerators and freezers for the foodservice and healthcare industries. Our continuing goal to reach 100% customer satisfaction has resulted in equipment that provides outstanding innovation and design excellence to meet the specific needs of each customer. Our entire company is dedicated to providing the most customer-oriented service in the industry.In 2024 Follett expanded its Lehigh Valley, manufacturing capabilities with the addition of a new facility in Denver, Colorado. Kloppenberg, a manufacturer of superior-quality ice storage, ice transport and ice dispensing systems since 1941, began operating under Follett as Follett Denver, serving the market with both the Follett and Kloppenberg brands. 1945 The automatic ice machine is introduced, beginning a new age in point-of-use ice production as an alternative to the ice delivery truck. A demand for ice storage bins is created. For over 75 years, Follett has grown and succeeded because of the efforts of very talented individuals working together for the common good of the business and its customers. Follett continues to strive to be the employer of choice by focusing on what is important to our employees. Ready to make your career move? (function (doc, tag, id) { var js = doc.getElementsByTagName(tag)[0]; if (doc.getElementById(id)) { return; } js = doc.createElement(tag); js.id = id; js.src = 'https://careers.middleby.com/CareerWidget/js/widget.js'; js.type = 'text/javascript'; doc.body.appendChild(js); }(document, 'script', 'wiser-career')); window.onload = function () { WiserCareerApp.setOptions({ appUrl: 'https://careers.middleby.com/CareerWidget/config/follettice/', }); WiserCareerApp.render(); } Follett utilizes RMB Solutions service management system to track all equipment service activity; from dispatch, service call scheduling, parts ordering, invoicing and warranty expense tracking.Service agents receive a unique login that allows secure communication throughout the warranty claim process from beginning to end with Follett’s Technical Service department. First-time users should watch the training video below.Log into Follett's Service Management Web Portal Follett Products, LLC Core Values and Beliefs state that we will conduct all business relationships with honesty, integrity, and respect. Therefore, Follett Products, LLC is committed to adhering to all applicable laws and regulations, including those prohibiting human trafficking and slavery. As such, we will be developing the protocols to ensure fair labor practices within our supply chain through implementation of a Supplier Management Program. Risk Assessment (Verification) Follett Products, LLC Supplier Management Program will include conducting assessments (either with our own staff or third-party verifiers) of our product suppliers to verify that they are not at risk for violating anti-slavery and human trafficking laws. Supplier Audits Follett Products, LLC Supplier Management Program will include audits of our suppliers to evaluate their compliance with our standards for trafficking and slavery in supply chains. Direct Supplier Certification Follett Products, LLC Supplier Management Program will require direct suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business. Accountability Standards Follett Products, LLC Supplier Management Program will include internal accountability standards and procedures for addressing employees or contractors failing to meet our standards regarding slavery and trafficking. Training on Human Trafficking and Slavery Follett Products, LLC's Supplier Management Program will provide for training on human trafficking and slavery to company employees and management, who have direct responsibility for supply chain management, particularly with respect to mitigating risks within our supply chains. Follett Products, LLC Standard Terms and Conditions of Purchase Modifications/conflict of terms: Terms and conditions may not be added or modified without prior written consent of Follett Products, LLC Prior courses of dealing, trade usage and verbal agreements shall not be binding on Follett Products, LLC unless agreed to in writing. Any terms in Seller’s invoices, statements, acknowledgement forms or similar documents which are inconsistent with these terms shall have no force or effect. PURCHASE ORDER ACCEPTANCE: Follett Products, LLC shall be bound by this order only if Seller signs and returns the acknowledgement copy of the order. Seller shall be bound by the order if: A signed order acknowledgement from Seller is received by Follett Products, LLC Seller notifies Follett Products, LLC that performance under this order has commenced or will commence. Any other indication of acceptance from Seller is received. Delivery to Follett Products, LLC commences for any of the goods or services on the order. Seller shall be bound by any representations made by any of its agents, employees or sales representatives, with respect to specifications, quantity, price or conditions of delivery. DELIVERY: Time is of the essence for this order. If deliveries are not made by the due dates on the front of this order, Follett Products, LLC may cancel the order without penalty or liability. Follett Products, LLC will not accept deliveries earlier than 10 days prior to the due dates on the front of this order. Unless otherwise specified on the front of this order, delivery shall be F.O.B. destination. Follett Products, LLC may delay delivery or acceptance of goods for reasons beyond its control. Seller shall hold such goods at the direction of Follett Products, LLC until the cause of the delay has been removed. Seller shall provide proof of delivery upon Follett Products, LLC’s request. All goods shall be shipped via the transportation method specified on the order. If not specified, Seller shall route goods in order to obtain the lowest available freight carrier costs, while still meeting Follett Products, LLC’s required delivery date. Seller shall notify Follett Products, LLC if a lower cost freight carrier than that specified on the order is available which can meet the required delivery date. If a more expensive shipping method is needed to meet Follett Products, LLC’s specified delivery date, the increased cost shall be paid by the Seller. Seller agrees that Follett Products, LLC shall not be liable for payment of goods received in excess of quantities ordered and scheduled, unless specific overshipment provisions are agreed to in writing. PRODUCT CHANGES: Seller agrees to not make any changes in the specified goods or services without prior written consent of Follett Products, LLC. Follett Products, LLC shall not be liable for payment for goods which are subsequently discovered to deviate from drawings, specifications, quality or other requirements listed on the front of the order. Seller agrees to notify Follett Products, LLC in advance of delivery, of any changes in the specifications, material, properties or manufacturing methods for goods ordered, regardless if such change is covered in Follett Products, LLC’s specification. Follett Products, LLC shall have the right to reject and take credit for goods which violate this requirement. Follett Products, LLC may at any time make written changes to this order. If such changes cause a change in the cost of goods ordered or in the time required for performance, an equitable adjustment will be made in the contract price and/or delivery schedule. QUALITY, WARRANTY, INSPECTION: Seller agrees to take all necessary steps to insure that product delivered under this order is defect-free. In addition to Seller’s customary warranties and other warranties contained herein or implied in fact or by law, Seller warrants that the goods delivered will conform to specifications, drawings, samples or other descriptions furnished or specified by Follett Products, LLC; will be merchantable, of high quality and free from defects in design, material and workmanship. If Seller knows or has reason to know the particular purpose for which Follett Products, LLC intends to use the goods, Seller warrants that such goods will be fit for such particular purpose. All goods delivered to Follett Products, LLC shall be subject to inspection at any time. Inspection, test, acceptance, payment or use of the goods furnished hereunder shall not reduce the Seller’s warranty obligation. Seller’s warranties shall not be limited in any way by Buyer’s extending expressed or implied warranties to its successors, assigns or customers. Non-conforming goods may be rejected without prejudice to any other rights Follett Products, LLC may have by reason of such non-conformance. Rejected goods may be returned to Seller at Follett Products, LLC’s discretion, and Seller shall be responsible for reasonable costs associated with its inspection, repackaging, storage and inbound and return freight. If so instructed by Follett Products, LLC, Seller agrees to repair or replace rejected goods in accordance with Follett Products, LLC’s required date. Seller agrees to be held liable for Follett Products, LLC’s expenses and losses caused by the non-availability of goods due to such rejection. If Follett Products, LLC accepts goods which do not conform to specifications, it may at its discretion rework same and charge back to the Seller at the prevailing hourly rate. CANCELLATION: Follett Products, LLC may cancel this order at any time prior to completion of all scheduled deliveries, and may be liable for that portion of Seller’s unrecoverable costs properly allocable to the canceled goods. Follett Products, LLC shall not be liable for cancellation of goods manufactured in advance of Buyer’s firm scheduled dates. Follett Products, LLC reserves the right to cancel this order without obligation if Seller takes or becomes subject to any proceeding based on insolvency or reorganization. INDEMINITY: Seller will defend, indemnify and hold Follett Products, LLC harmless from and against all costs, fees, damages and liabilities resulting from: Actual or alleged infringement of any patents, trademarks, copyrights, trade secrets, proprietary right or license. Complaints, claims or legal actions alleging damage or injury resulting from the purchase, sale or use of the goods described herein. In the event that Seller’s employees or persons contracted by Seller perform services on Follett Products, LLC’s property, Seller agrees that such persons are working as independent contractor and not as employees of Follett Products, LLC Seller certifies that adequate insurance is maintained for such work, and agrees to indemnify and save harmless and defend Follett Products, LLC from any and all claims or liabilities arising out of work covered by this paragraph. CONFIDENTIALITY: Seller agrees to consider all information and documents furnished by Follett Products, LLC to be confidential, and shall not disclose any such information or use such information for any other purpose other than performing the contract. PROPERTY OF FOLLETT PRODUCTS, LLC: All machinery, equipment, designs, tools, dies, jigs, patterns or other materials furnished to Seller, or manufactured or acquired by Seller for purpose of this and/or subsequent order(s), or paid for by Follett Products, LLC, shall remain the property of Follett Products, LLC, and be used in filling its orders only. All Follett Products, LLC’s property, while in Seller’s custody or control, will be held and operated at Seller’s risk, and will be kept insured at Seller’s expense at replacement cost, payable to Follett Products, LLC. Upon request, Seller agrees to return Follett Products, LLC’s property in the same condition as originally received by Seller, reasonable wear and tear excepted, and to supply detailed statements of inventory of such property upon request. AFFIRMATIVE ACTION NOTICE: Vendors and subcontractors are notified that they may be subject to the provisions of 29 CFR Part 470, 41 CFR Section 60-1.4(c), 41 CFR Section 60-250.4 and/or Section 60-300.5, and 41 CFR Section 60-741.5 with respect to affirmative action program and plan requirements. GENERAL: Follett Products, LLC may deduct damages for breach of any provision of the contract from the amount due Seller on any invoice, regardless of whether the deduction and the invoice are unrelated to the same transaction. This contract shall be deemed to have been made at Easton, PA and governed by the laws of the Commonwealth of Pennsylvania. Seller hereby agrees to the jurisdiction of any state or federal court within Northampton County, PA. April 11, 2001 Follett is committed to creating an enduring company that delivers solutions to promote health, safety and well-being. This commitment can only be achieved with keen attention to sustainability, or “meeting the needs of the present without sacrificing the needs of the future." Follett makes it a practice to consider the impact of our actions on the environment, market, community, and employees, to identify opportunities and take action where practicable. Follett maintains internal programs that include sustainability for the market, community, and our employees and is pleased to share our environmental programs with you. Ice MachinesSeriesModelsHorizon Elite710 SeriesD710AHorizon Elite1010 SeriesD1010RHorizon Elite1410 SeriesD1410R, D1412RHorizon Elite1810 SeriesD1810RHorizon Elite2110 SeriesD2110RMaestro Plus414 SeriesD414AS, D414AT, UMD414A80 Follett ice machines deliver different ice shapes for different purposes. Selecting the right type of ice for your specific needs is important to both your customer’s satisfaction and your bottom line.